Resolvora

Dashboard

What's new

You're on v2.4.1

v2.4.1 Fixed 2026-07-06

The SLA clock now pauses correctly while a ticket is "Pending customer", so waiting on a reply no longer counts against your resolution target.
Faster queue loading for teams with very large ticket volumes.
Tightened rate-limiting on the public tracker and ticket-intake API.

v2.4.0 New 2026-04-15

Dashboard analytics & API intake

New dashboard: open, breached and unassigned counts, average first-response and resolution times, SLA compliance % and CSAT average.
Open volume by category and an agent leaderboard show exactly where work is going.
Raise tickets from any system with the inbound REST API (POST /api/v1/tickets).

v2.3.0 New 2025-12-03

Satisfaction surveys (CSAT)

A short 1-5 survey is sent the moment a ticket is resolved, with an optional comment.
Scores show on the ticket and roll up into a CSAT average on the dashboard.

v2.2.0 New 2025-09-18

Automatic escalation & auto-close

SLA breaches are now detected and auto-escalated to a supervisor — never double-escalating the same breach.
Resolved tickets close automatically after a quiet period you set.

v2.1.1 Fixed 2025-06-27

Corrected first-response time calculation for tickets first answered outside business hours.
Attachment previews now render PDFs reliably in the agent workspace.

v2.1.0 New 2025-05-12

Public form & ticket tracker

Anyone can raise a ticket from a bot-protected public form — no account needed.
Customers check status at /track with just their reference number and email.

v2.0.0 Release 2025-02-10

Rebuilt agent workspace

A ground-up rebuild of the ticket screen: public replies and staff-only internal notes in one thread.
Canned responses inserted with one click, plus image and PDF attachments.
Claim, assign, change priority and move a ticket through its lifecycle from one place.

v1.3.0 New 2024-11-19

Auto-assignment engine

New tickets are load-balanced to the least-loaded available agent under their workload cap.
Category specialists are preferred, or route a whole category to a fixed agent.

View full changelog

Open tickets

Across the desk

SLA breached

Needs attention now

Unassigned

View queue →

SLA compliance

100%

Last 30 days

Response & resolution

Avg. first response1.2h

Avg. resolution time12h

CSAT (last 30d) 4.5 / 5 (2)

Open by category

Technical2

Service1

Product1

Billing1

Other1

Agent performance · last 30 days

Agent	Open	Resolved (30d)	Avg. resolution
Neha Kulkarni	2	1	18h
Sameer Khan	2	1	6h

Recent tickets

All tickets

Ref	Subject	Category	Priority	Status	Raised
TKT-2026-F2G3H4J5	Website is completely down	Technical	Urgent	In progress	5h ago
TKT-2026-B7C8D9E1	Cannot reset my password	Technical	High	Closed	3d ago
TKT-2026-W3X4Y5Z6	Invoice not received	Billing	Medium	Resolved	2d ago
TKT-2026-S8T9U1V2	Suggestion for the mobile app	Other	Low	Open	7h ago
TKT-2026-N4P5Q6R7	Damaged item received	Product	High	In progress	15h ago
TKT-2026-J9K1L2M3	How do I change my registered email?	Service	Medium	Pending customer	1d ago
TKT-2026-E5F6G7H8	Charged twice for my subscription	Billing	High	In progress	7h ago
TKT-2026-A1B2C3D4	App crashes on checkout	Technical	Urgent	Open	6h ago