Dashboard
Open tickets
2
SLA breached
0
Resolved (7d)
1
SLA compliance
100%
Response & resolution
Avg. first response1.3h
Avg. resolution time18h
CSAT (last 30d)
4.5 / 5 (2)
Open by category
Billing1
Service1
Recent tickets
All tickets
| Ref | Subject | Category | Priority | Status | Raised |
|---|---|---|---|---|---|
| TKT-2026-W3X4Y5Z6 | Invoice not received | Billing | Medium | Resolved | 2d ago |
| TKT-2026-J9K1L2M3 | How do I change my registered email? | Service | Medium | Pending customer | 1d ago |
| TKT-2026-E5F6G7H8 | Charged twice for my subscription | Billing | High | In progress | 7h ago |