Resolvora captures every grievance from every channel, routes it to the right agent, and holds the whole team to clear SLAs — so nothing is lost and nobody waits.
Every ticket tracked to resolution.
From first complaint to a happy resolution — with the automation to keep your promises.
Complaints arrive from your portal, a public web form, email or your app — each becomes a tracked ticket with a unique reference.
Set response and resolution targets per priority. A colour-coded countdown shows what needs attention now.
New tickets route to the right available agent automatically, balanced by workload and category expertise.
Miss an SLA and the ticket escalates to a supervisor on its own — nothing slips through the cracks.
Reply in seconds with a shared library of pre-written answers your agents can tweak on the fly.
A one-tap survey after every resolution feeds a live CSAT score and agent leaderboard.
Customers submit a grievance in seconds and get a reference number to track it.
The ticket lands with the right agent, tagged, prioritised and on an SLA clock.
Agents reply, collaborate with internal notes, resolve, and gather feedback.
Invoices, payments, refunds and charges.
Bugs, outages and things not working.
Service requests, how-to and general help.
Product feedback, features and quality.
Anything that does not fit another category.